ORGANIZING FAQ
Q: How does this work?
A: We begin with a meeting/consultation. There is no charge for this preliminary service. Laura needs approximately an hour with you in the spaces to gain information on the content, projects and your goals. Following the consultation you can expect to receive a digital summary plan, contract and reservation invoice within 24hours (roughly) of your initial meeting.. GO requires a commitment with a reservation payment scaled to the scope of your need. Once your reservation payment is made, dates can be determined for your project(s). You are placed in line in the order of payment made.
Q: How do you charge / what is your rate ?
A: We bill time worked and materials used. Time needed on your project is variable. Team needed on your project is variable. Our rates are determined by team availability and project needs. Some projects are best fit for a team of two while others require all hands on deck. Rates are dependent upon services required.
Q: How much is the reservation fee?
A: Reservations are scaled in line with the scope of your project. Typically, reservations are close to 50% of projected project labor and can range from $500 to $10,000+
Q: What if I have a strict budget?
A: Laura is happy to discuss budgets with you during the consultation. We work with budgets all the time. We are happy to work to meet your budget and welcome the discussion.
Q: How much will materials be?
A: It is highly dependent upon your space needs, content needs, and design choices. Like everything you choose for your home: there is a range. We involve you in the finish detail choices with our experience backed suggestions. Ultimately: we strive to create a system that works for your unique circumstance and we want you to love it, use it and for it to work!
Q: What do I need to do before setting the meeting and/or the project?
A: Just call. We aren't kidding! We need to see the space in its natural state to plan and problem solve with you. If we can't see the trouble spots we cant solve them. GO takes on a project without expectation of homework before we begin.
Q; What are the work hours for my project?
A: You're in charge. We have our ideal and regular timings that work best for the team-- however, we are happy to accomodate special schedule requests to ensure as little disruption as possible. We are interested in making progress for you and want to respect your schedules.
Q: What happens when you leave?
A: We can come back whenever you like. Or, we can set a maintenance check-in for you. Or, we can train anyone in your household (or who works in your household) on the new systems implemented in your home. We create systems that are easy to maintain. We don't like hard things. We aim to eliminate the hard.
Q: Can't you just tell me what to do with what you know?
A: Sure. Do you think that will work? If you're confident in your DIY abilities, Laura will be glad to put you on the consulting list and work with you to get a game plan for you to execute.
Q: Just kidding, I don't want to do it! How quick can you get here?
A: The most experienced and successful organizers often have a full book. It's best to give Laura and the team a little time and notice before your need. However, schedule variables exist in the renovation/listing/home preparation spaces and we sometimes find time opens up while we are waiting on other trades. Dont hesitate to ask, you won't have a chance unless you do.
Q: Do you do labels?
A: We do, in the right scenario. We care very much about labels fitting into the feel of the space. We believe labels should be elevated and thoughtful and descriptive. We have label packages and involve you in the details of the process.
CUSTOM WORK FAQ
Q: How do we start this process?
A: Fill out our form 1st. Our Custom division will come to your potential space and measure, take pictures and ask about your needs/goals. This measurement appointment is provided to you at no charge.
Q: What materials do you use?
A: Materials = budget. If the budget allows, we prefer to build in hardwood. We also have more economical options available in composite finishes.
Q: What is the timeline?
A: From design approval and deposit payment: we generally have a lead time of 4-8 weeks depending upon finish choice.
Q: Will you send me the designs?
A: We will be glad to send designs once payment has been made.
Q: How quickly can we review designs?
A: Typically, we have designs ready within a couple of days. We will set a design review meeting with you at the initial consultation.
Q: What does Custom cost?
A: Custom is just that: Custom. We are able to offer custom builds that are fully adjustable and can be installed in an average of 1-2 days. Custom installations can range from $2000 for very small projects to $50,000+ for large scale needs.
Q:How do I order?
A: Once you make your deposit payment, your order has been placed! We receive production timelines 24-48 hours from order placement. Your install dates will be communicated once production is confirmed.
OTHER SERVICES FAQ
Q: Help. I have to get my house on the market by X date! Is there any way you can meet that deadline?
A: Maybe. Call us or fill out the form. We love a deadline. We love to deliver and get you the most money for your home.
Q: Why should I call you to help with my move? Can't the movers do everything?
A: We have found that when GO is involved: property is handled with care and meticulously recorded. We handle packing with content and destination focus. We care where your belongings land and how it lands. We have 15 years of experience unboxing mover packed boxes. We have experienced damage and disorganization from improperly packed contents that were usually packed in a rush. We also work unpacking projects where we haven't packed. We find it takes us longer to unpack when the front end isn't organized. We handle the put back. We can get you settled into new spaces quickly and efficiently with an organized move. We also take the cardboard out of your life for its next best use.
Q: I'm building a new home or undertaking a big renovation. Can GO help me?
A: Absolutely. The sooner the better. Bring GO into the planning phases BEFORE dimension determinations are made. The GO role in the renovation process is in a consulting format. We don't build homes and don't do renovations involving electrical, hvac or plumbing. Although, we have some great contacts who we would be glad to introduce you to!
Q: I have a second home. I need it set up or prepped for guests coming in soon. Can GO help?
A: Sure thing. Most of our travel work involves secondary residences. We will be happy to help you outside of our home base of Birmingham.
Q: I have to get my parent's home contents ready to go to family members. Is this something GO can handle for me?
A: We do. We love helping families in transitions. Estates need extra care and attention to detail. We are able to act as an un-biased party to the complicated family scenarios and alleviate the burdens of decisions/determinations. We utilize the same destination and content focused approaches for our Estate clients that we have fine tuned in handling the complicated logistics of multiple stop moves.